Boost the Power of AI: Nurture Human Connections at Work

Boost the Power of AI: Nurture Human Connections at Work

When Apple CEO Tim Cook appeared on NPR’s Morning Edition in June, interviewer Steve Inskeep posed a question about the uncertain future of artificial intelligence in the workplace: “Are you. . . scared by the prospects of AI getting out of control?”

“I don’t really worry about machines thinking like people,” Cook replied. “I worry about people thinking like machines.” The real cause for concern, he added, is the potential “absence of humanity” and “deep thought” in the corporate world.

Cook’s response immediately reminded me of  Ken Liu’s “The Regular,” a short story that we have used in Books@Work programs and discussed together as a team. The premise is simple: police detectives in a not-so-distant future have been outfitted with devices that regulate their decision-making functions. If the regulator detects too much emotion behind a decision, it will nudge the brain to be more logical, no matter the consequences. In other words, what happens when people think like machines?

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