“In your career, you’ve worked with numerous companies on cultural transformation. Is there anything about Books@Work that is new for you? Is there anything different in how the program nurtures individuals and the community?”
There are several dimensions that are different. In my McKinsey days, the cultural transformation was always embedded in a business transformation and a performance imperative. We would ask what role culture played in achieving tangible business goals, whether that is sales growth, cost reduction, responsiveness, whatever it is.
I was initially skeptical about Books@Work because it did not tie directly to a business outcome. How would I know that I was actually making progress?
Read More