Three Tools for Better Teams

Three Tools for Better Teams

At the beginning of his popular book on collaboration, Adam Kahane repeats a joke he heard on his first trip to Cape Town. He writes that when faced with overwhelming problems, “we have two options: a practical option and a miraculous option. The practical option is for all of us to get down on our knees and pray for a band of angels to come down from heaven and solve our problems for us. The miraculous option is that we work things through together.”

While this joke has a humorous truth to it, it actually doesn’t require a miracle to work things through in business. Evidence shows that you can’t successfully solve problems through collaboration unless you have first prepared an ecology of mutual respect. Right now, summer gardens are bursting into color – but we must not forget that this growth is the result of nourishment and care. Successful collaboration in organizations may feel miraculous, but it comes out of a carefully-crafted environment that nurtures creative problem-solving. So how do we create that environment?

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Psychological Safety and the Making of a Great Team

Psychological Safety and the Making of a Great Team

We all know the story. It was 1980 at the height of the Cold War. The United States hockey team, in an incredible feat known as the Miracle on Ice, beat the Soviet Union to claim the Olympic gold. For most, the fairytale ends there, the American team victorious.

But on the Soviet team’s flight back to Moscow, another story unfolded. The coach began to insult individual players and dole out unfair blame. A defenseman named Valeri Vasiliev furiously interrupted and, in a brave moment of protest, reprimanded the coach and demanded he take back his comments. The Soviet team went on to become the pre-eminent power in world hockey, virtually unbeatable for the next four years.

So what does this have to do with Books@Work?

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