The media is abuzz this week with Starbucks’ commitment to erase bias and foster inclusion within its ranks. This profoundly important step serves as a potent reminder that the majority of workplaces – even those that have begun to seriously address diversity – have not cracked the code on true inclusion. Sophisticated algorithms replace (flawed) human judgment to diversify hiring, and a wave of research on unconscious bias has created sufficient awareness to create pause before decision makers rush to judgment. Most companies would agree, however, that they have yet to find a good and scalable approach to create a culture of inclusion.
We designed Books@Work to help address this critical challenge. We define inclusion in the broadest sense: we encourage not only divergent gender, race and cultural perspectives, but also the unique belief-sets driven by our upbringing or the fact that we now are engineers, accountants, marketers or IT professionals. For Books@Work, inclusion is about creating and nurturing a culture that fosters mutual respect and invites the whole person to the table. But how exactly do we do that?
Sometimes complex human questions become clearer when we go back to our roots – even our childhood roots. University of Chicago Laboratory School teacher and MacArthur Genius Vivian Paley addressed the universal human experience of feeling excluded after forty years of observing children in nursery school and kindergarten. Despite its unlikely source, Paley’s inclusion rule (and the title of her most popular book), “You can’t say you can’t play,” may be an important reflection for organizational leaders who have learned that hiring a more diverse workforce is only a baby step toward creating a culture of inclusion in which all individuals can flourish.
We aren’t advocating a return to preschool, or even the legislation of human interaction with a set of childhood “rules.” But there are important things to learn from the evolution of human nature – ideas and behaviors that have been hardwired into us since before our earliest sentient moments.