Boost the Power of AI: Nurture Human Connections at Work

Boost the Power of AI: Nurture Human Connections at Work

When Apple CEO Tim Cook appeared on NPR’s Morning Edition in June, interviewer Steve Inskeep posed a question about the uncertain future of artificial intelligence in the workplace: “Are you. . . scared by the prospects of AI getting out of control?”

“I don’t really worry about machines thinking like people,” Cook replied. “I worry about people thinking like machines.” The real cause for concern, he added, is the potential “absence of humanity” and “deep thought” in the corporate world.

Cook’s response immediately reminded me of  Ken Liu’s “The Regular,” a short story that we have used in Books@Work programs and discussed together as a team. The premise is simple: police detectives in a not-so-distant future have been outfitted with devices that regulate their decision-making functions. If the regulator detects too much emotion behind a decision, it will nudge the brain to be more logical, no matter the consequences. In other words, what happens when people think like machines?

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Social Learning: The Secret Ingredient for Successful Workplace Learning and Development

Social Learning: The Secret Ingredient for Successful Workplace Learning and Development

As workplace learning remains a high priority in global companies, nearly half of American workplace learning in 2016 was delivered electronically. The convenience of the digital platform makes tailored learning accessible: employees can learn the very specific skills they need right now, delaying additional training until they need it.  As companies allocate training dollars, continuous, on-demand learning provides the effective skill-development many seek.

This individualized approach may be efficient, but is it sufficient?

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Successful Workplace Cultures Make Space for Collective Learning

Successful Workplace Cultures Make Space for Collective Learning

In the world of the sciences – including the social sciences – researchers have long known that they need to be on the lookout for surprises in their data. When something unexpected repeatedly emerges, it is time to sit up, take notice and challenge the assumptions that shaped your research. In the early days of interviewing Books@Work participants, the surprises we observed in participant experiences sent us right back to our early thinking about the program.

The original concept for Books@Work came from a community effort (led by Ann Kowal Smith) to support individuals in the workplace to seek further education. The group speculated that building their interest and confidence as lifelong learners might help people across the educational spectrum develop new skills and attitudes as members of the 21st-century workforce. Steeped in the liberal arts, the designers of the program believed in literature as a way to engage worker/learners to discover their untapped potential. But over the course of hundreds of participant interviews, new insights beyond the original vision began to emerge.

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Stop, Think and Learn: A Books@Work Participant Shares His Experience

Stop, Think and Learn: A Books@Work Participant Shares His Experience

Today, we’re featuring an interview with Benne Hutson, the Director, Environmental and Deputy General Counsel for EnPro Industries, a global manufacturing company. Benne participates in Books@Work alongside leaders and staff from various departments in the corporate office. Together, the ongoing group has read and discussed over 15 short stories and counting.

When we asked Benne to share a little bit about his fellow Books@work participants, he said, “There were people from the legal department, internal audit, the payroll department, the tax department, the treasury department. So it was people that I would work with on a project every once in a while, but not on a day-to-day basis. Even if I worked with them regularly, I’m not sure I would’ve known them as a person in the way that you get to know them through Books@Work.”

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Weekend Reading: June 2018

Weekend Reading: June 2018

Happy Friday! We’ve compiled our favorite articles and essays from the last month for you to browse and enjoy over the weekend.

What makes a team exceed expectations? Brett Steenbarger, a professor of Psychiatry and Behavioral Sciences at SUNY Upstate Medical University, argues for three tested and research-driven strategies that enable teams to function at the highest level in creativity, innovation and productivity. In addition to “distraction-free concentration” and opportunities for mentorship, Steenbarger’s Forbes piece highlights the importance of psychological safety – for groups and individuals. So what does that look like?

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Time Well Spent: A Books@Work Participant Shares His Insights

Time Well Spent: A Books@Work Participant Shares His Insights

We are thrilled to feature an interview today with Jon Schmitz, the Archivist and Historian for the Chautauqua Institution and a six-time Books@Work participant.

Tell us a little about yourself. What kind of work do you do on a day-to-day basis at Chautauqua?

I am responsible for acquiring, preserving and providing access to the records that document the Chautauqua Institution and Movement. I answer inquiries from the public, assist researchers, support staff and various Institution programs. I offer advice and support regarding archival practice to groups both on and off the grounds. I teach classes in archival practice which are open to the public and oversee educational internships. I also organize a lecture series and speak about Chautauqua’s history at the Institution, in the local area and around the country.

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Weekend Reading: March 2018

Weekend Reading: March 2018

Happy Friday! We’ve compiled our favorite articles and essays from the last month for you to browse and enjoy this weekend.

In NPR’s 13.7 Cosmos & Culture, theoretical physicist, author and Dartmouth College professor Marcelo Gleiser explores “the growing gap between the sciences and the humanities” – how it harms us, how we enable it and what we can do to bridge the divide. With a course called “Understanding the Universe: From Atoms to the Big Bang,” Gleiser hopes to portray “the sciences, the humanities, and the social sciences as different and complementary ways of knowing the world and why we matter” – a lesson that is just as crucial in the workplace as it is in the classroom. So how can we convince others to help bridge the gap?

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By Invitation Only: Kickstarting the Gender Conversation at Work

By Invitation Only: Kickstarting the Gender Conversation at Work

In the wake of the #MeToo movement, a flood of women have come forward to shed light on another serious challenge they face at work: the “boys’ club” culture that exists across many industries. It permeates traders in the stock market, chefs in the restaurant industry and programmers in Silicon Valley. It’s in the advertising industry, where 180 female executives have launched a new initiative to bridge a glaring gender gap. And it’s in the music industry, where one female songwriter says that opportunities for women to develop are few and far between.

Recently at the 90th Academy Awards, Best Actress winner Frances McDormand concluded her acceptance speech with a directive for Hollywood executives: “I have two words to leave with you tonight, ladies and gentlemen: inclusion rider.” Hiring more women is a crucial first step. But the authentic inclusion of women necessitates taking a hard look at a general corporate culture that makes 81% of women feel some form of exclusion at work.

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Weekend Reading: February 2018

Weekend Reading: February 2018

Happy February! We’ve compiled our favorite articles and essays from the last month for you to browse and enjoy this weekend.

In Pacific Standard, Michele Weldon examines why “as humans, we are helpless story junkies.” Take the latest winners and finalists for the Pulitzer Prize in Journalism, Weldon writes: “The best reporting in all of the categories is tied to the personal stories of the individuals impacted.” Journalists, novelists, advertisers, politicians and CEOs seem to understand and capitalize on the power of story. But why does a well-told story resonate so profoundly with the average person?

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The Social Spark: How Conversation Triggers Creativity and Insight

The Social Spark: How Conversation Triggers Creativity and Insight

The sudden flash of insight that comes in an aha moment brings a sense of satisfaction that humans have valued since mythic times, when Archimedes shouted “Eureka!” after discovering a solution to a real-world problem. Such moments change individual lives and also provide breakthroughs in the world of work. St. Paul reinvented his life when he was knocked off his horse. Sir Isaac Newton theorized gravity when he saw an apple fall. Tchaikovsky said, “Generally, the germ of a future composition comes suddenly and unexpectedly. . . It takes root with extraordinary force and rapidity, shoots up through the earth, puts forth branches and leaves, and finally blossoms.”

So how do we create the perfect conditions for these flashes of creativity in the workplace?

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