Today’s interview features Karyn Newton, a three-time participant in Case Western Reserve University’s Books@Work programs. CWRU delivers Books@Work as part of a wellness initiative to encourage community and social connection between faculty and staff on campus. Karyn works in the Office for Inclusion, Diversity and Equal Opportunity. She is also pursuing her master’s degree in World Literature at the university.
We ask Karyn about her Books@Work experience – and why discussing books and short stories is a valuable use of company time.
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Navigating our differences in the workplace is not easy. Learning to recognize and appreciate our diversity is even harder – especially when employees have few outlets to display their true selves at work.
A Harvard Business Review piece published in March explored this very idea with black women in the workplace. “A lot of women told me that they code-switched,” wrote author Maura Cheeks, “which involves embracing the dominant culture or vernacular among certain groups (like co-workers, for example) and switching to a more authentic self when around friends and family.”
How can companies create space for colleagues to unmask and discuss their unique experiences and differences?
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A few years ago, an online debate broke out about relatability and its artistic value. After attending a performance of Shakespeare’s King Lear, “This American Life” host Ira Glass tweeted about the play’s “fantastic acting” and humor – and yet his biggest takeaway was that “Shakespeare is not relatable.” In a scathing response, New Yorker staff writer Rebecca Mead took issue with what she called the “scourge of relatability” and its recent critical influence. To demand that a work be relatable sets a troubling expectation, Mead wrote, “that the work itself be somehow accommodating to, or reflective of, the experience of the reader or viewer.”
How much much do we need to relate to a text – or to people, new ideas, or even colleagues in the workplace – in order to accept and appreciate them?
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In the quest for workplace productivity, focusing on breaks may seem counterintuitive. But the research is clear: regular breaks provide a needed respite from the daily grind. But not any old break is effective. Evidence from a wide variety of Books@Work programs confirm that breaks that still engage the brain – albeit in different ways – provide outsized benefits. In a Books@Work break, colleagues engage in crucial conversations around important, difficult-to-discuss issues. They practice critical team skills and learn to connect on a more human level.
In a world focused on outcomes and accountability, we ignore the transformative power of time apart at our peril. Insights from hundreds of Books@Work participants reveal three concrete reasons why taking a break to discuss a piece of literature with colleagues is just the productivity boost your organization needs.
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I was stunned recently when a group of Books@Work participants zeroed in on love as a core theme in a story. The setting was powerful: a group of police officers, police academy cadets and city residents meeting in an urban day care center to discuss Langston Hughes’ story, “Thank you Ma’am.” The story centers on Luella, a large woman and a “force to be reckoned with”, who overpowers a young boy when he tries to steal her handbag. She drags him home (literally), cleans him up, feeds him, listens to him and sends him home with an experience far greater than the one he bargained for!
In short, the participants said, she showed him love. Tough love. “We have co-opted love to mean only eros,” said one participant, “but love is the most powerful force. Love grabs us by the throat,” but upholds dignity and respect and allows us to retain our voices.
Love has a long and storied history – and it’s complex. The ancient Greeks had at least four distinct words for love: Philia (fraternal love), Storge (familial love), Eros (erotic love but also the love of beauty) and Agape (divine or compassionate love). But what’s love got to do with work?
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The parochial elementary school I attended did not approve of Halloween. Instead, on October 31st, they would throw a “Fall Carnival” that featured wholesome fun. My parents were not quite willing to co-sign the view that Halloween was innately evil, so my sister and I usually split our time between a Halloween party at the nearby library and the school event.
In fourth grade, I was near the apex of my once-consuming obsession with Harry Potter. That year, nothing would do but a Dumbledore costume. My mom made dress robes and we found a beard, a wig, a hat and a wand.
The people at the library were most impressed by the costume. Everyone loved having a Dumbledore there and, in fact, the whole party was Hogwarts-themed. I was surrounded by witches and wizards sprouted from J. K. Rowling’s imagination. About an hour later, I followed my sister into the school gym, flowing white hair and beard covering my head, and long robe trailing on the ground behind me. Mrs. West, the third grade teacher, wrapped me in an enormous hug and said, “Tim, what a lovely costume. You make a wonderful Moses.”
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At Books@Work, we believe in the transformative power of conversation. A good conversation offers “a hospitable environment for creative thought.” Interacting with each other on a deeper level helps to dismantle exclusionary cultures and biases. We all know it’s tough to have difficult conversations at work – but they are critical to conflict resolution and trust-building.
We use narratives – fiction, nonfiction, poems and plays – to kickstart these conversations. We write frequently about the benefits of these discussions. But what exactly does a conversation around a literary text look like in action?
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When Apple CEO Tim Cook appeared on NPR’s Morning Edition in June, interviewer Steve Inskeep posed a question about the uncertain future of artificial intelligence in the workplace: “Are you. . . scared by the prospects of AI getting out of control?”
“I don’t really worry about machines thinking like people,” Cook replied. “I worry about people thinking like machines.” The real cause for concern, he added, is the potential “absence of humanity” and “deep thought” in the corporate world.
Cook’s response immediately reminded me of Ken Liu’s “The Regular,” a short story that we have used in Books@Work programs and discussed together as a team. The premise is simple: police detectives in a not-so-distant future have been outfitted with devices that regulate their decision-making functions. If the regulator detects too much emotion behind a decision, it will nudge the brain to be more logical, no matter the consequences. In other words, what happens when people think like machines?
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As workplace learning remains a high priority in global companies, nearly half of American workplace learning in 2016 was delivered electronically. The convenience of the digital platform makes tailored learning accessible: employees can learn the very specific skills they need right now, delaying additional training until they need it. As companies allocate training dollars, continuous, on-demand learning provides the effective skill-development many seek.
This individualized approach may be efficient, but is it sufficient?
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