Today’s interview features Books@Work facilitator Dr. Heather Braun, an Assistant Professor of English at the University of Akron, where she also serves as Honors Advisor and Internship Liaison for the department.
“How have you managed to pivot from the classroom setting to facilitating literature discussions with adults in the workplace?”
In both settings, it’s really important to me to make the material matter and to show readers how it’s relevant to their lives. I think Books@Work is a really effective way of doing this. You’re getting to hear honest reactions from readers who are not paying for a class in the “real world” and who are seeking that relevance, too, in what they read.
Both settings also offer readers a chance to connect with each other. That’s something I also try to do in my classes because I think it increases engagement and interest, and my students are more likely to read the material when they feel like they are a part of a kind of family that listens and supports them.
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What do Books@Work participants read? The short answer: books, short stories, plays and more. Rich narratives – from literary fiction to memoirs – introduce us to new ideas, build genuine connections and foster more inclusive workplaces and communities. Before each program begins, we survey participants for their preferences, consult with professors and draw upon the knowledge and experience of Books@Work staff to choose the readings.
While some groups prefer books, others stick to one short story per session. Over time, we’ve found that certain short stories succeed with a wide variety of groups – executive leadership teams, police officers, healthcare workers and veterans alike.
One particularly successful Books@Work story is Chinua Achebe’s “Dead Men’s Path,” the tale of young, energetic Michael Obi, who takes a new role as headmaster of a Nigerian school in 1949.
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At Books@Work, we use literature to generate meaningful conversation, bridge divides and encourage human connection. This Thanksgiving week, we invite you to grab a friend or family member to read and discuss O. Henry’s classic story “Two Thanksgiving Day Gentlemen” together.
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For most of my life I have believed in the power of literature to affect the human heart. But sometimes, a discussion of good literature provides an unexpected insight into the profound impact of stories. This week I had such an experience as each person in a room became a teacher and each person became a learner.
This flash occurred at the Veterans Domiciliary, a residential program that is jointly run by the Veterans Administration and the Volunteers of America, and that serves veterans facing a variety of serious issues, including homelessness, trauma, addiction and other life-challenging hurdles. Books@Work brought a mini-version of the program to the entire cohort of veterans currently at the Domiciliary during their weekly group meeting.
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On November 1, 2017, we gathered with veterans at the VA Domiciliary in Cleveland, Ohio to discuss Chinua Achebe’s short story, “Dead Men’s Path.” The VA Domiciliary – called the “Dom” – is a residential treatment facility for veterans. We were thrilled to facilitate a Big Read as the kickoff to our second Books@Work program with this group.
Our executive director began to read aloud, and the room fell silent after a few last murmurs. The rustling of paper, creaking of chairs, the scratch of Styrofoam coffee cups and Ann’s clear voice filled the room of over 60 veterans – of all ages – listening intently. As she arrived at the end of the first page, I heard the sweet swoosh of pages turning in unison and knew this session would be special.
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Can a hairdresser from 1958 teach an alpha male manager in an industrial factory something about leadership today? She can if he’s willing to listen – not just to her, but to his colleagues’ comments about her. A story about a woman and a boy in 1950s Harlem inspired a group of white men in an industrial company in rural Western New York State to begin to trust each other’s attitudes about work.
I facilitated a conversation about Langston Hughes’s short story “Thank You, Ma’am” for Books@Work with a group of a manufacturing plant’s employees. The group included floor employees and members of upper management. In Hughes’s story, a boy attempts to snatch a woman’s purse. The woman deftly wrestles him to the ground, brings him home, feeds him and, just as deftly, schools him. This very short story reveals a back story about the woman – Mrs. Luella Bates Washington Jones – who, in trusting the boy, teaches him to trust, and to respect himself and others.
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Navigating our differences in the workplace is not easy. Learning to recognize and appreciate our diversity is even harder – especially when employees have few outlets to display their true selves at work.
A Harvard Business Review piece published in March explored this very idea with black women in the workplace. “A lot of women told me that they code-switched,” wrote author Maura Cheeks, “which involves embracing the dominant culture or vernacular among certain groups (like co-workers, for example) and switching to a more authentic self when around friends and family.”
How can companies create space for colleagues to unmask and discuss their unique experiences and differences?
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A few years ago, an online debate broke out about relatability and its artistic value. After attending a performance of Shakespeare’s King Lear, “This American Life” host Ira Glass tweeted about the play’s “fantastic acting” and humor – and yet his biggest takeaway was that “Shakespeare is not relatable.” In a scathing response, New Yorker staff writer Rebecca Mead took issue with what she called the “scourge of relatability” and its recent critical influence. To demand that a work be relatable sets a troubling expectation, Mead wrote, “that the work itself be somehow accommodating to, or reflective of, the experience of the reader or viewer.”
How much much do we need to relate to a text – or to people, new ideas, or even colleagues in the workplace – in order to accept and appreciate them?
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I was stunned recently when a group of Books@Work participants zeroed in on love as a core theme in a story. The setting was powerful: a group of police officers, police academy cadets and city residents meeting in an urban day care center to discuss Langston Hughes’ story, “Thank you Ma’am.” The story centers on Luella, a large woman and a “force to be reckoned with”, who overpowers a young boy when he tries to steal her handbag. She drags him home (literally), cleans him up, feeds him, listens to him and sends him home with an experience far greater than the one he bargained for!
In short, the participants said, she showed him love. Tough love. “We have co-opted love to mean only eros,” said one participant, “but love is the most powerful force. Love grabs us by the throat,” but upholds dignity and respect and allows us to retain our voices.
Love has a long and storied history – and it’s complex. The ancient Greeks had at least four distinct words for love: Philia (fraternal love), Storge (familial love), Eros (erotic love but also the love of beauty) and Agape (divine or compassionate love). But what’s love got to do with work?
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